Senior Support Engineer
Granter of Wishes
Victim: NAPC Customer in Dallas
Situation: Existing storage network not performing and it’s everyone’s fault but the vendor who supplied it. Client calls NAPC for help!!!
Solution: Grant to the Rescue.
Our client called us on a Friday. They were in trouble. Their existing SAN was not performing as they were told it should. Production was slowing; deadlines being missed. Everyone was on edge, casting blame and denying responsibility, and the vendor’s solutions were not helping at all.
We knew this was a hardware issue but we also knew our client needed help. The NAPC job, as always, is to protect production and keep the customer’s assets safe. So we put Grant on a plane to Dallas. He arrived on Saturday for a long weekend of tuning and diagnosis, working as a go-between for our client and the vendor’s technology expert.
As soon as he got there, Grant cloned the root drive, to ensure all of our client’s assets remained safe during the testing. Sure enough, the technology expert broke the system several times throughout the night. By 4:15 AM, Grant’s cloned root drive was the only viable disk left. As the technology guy reached for it, Grant used his super powers of persuasion. “I’m afraid if you touch that drive, I’ll have to punch you in the face.”
Tittering nervously, the man reached for the drive anyway. Grant repeated his super threat and stopped the man from making a terrible mistake. If he’d destroyed the drive, it would have rendered this production server down for days, while everything was rebuilt, or worse, information could be lost forever.
Finally, with Grant’s help mediating and testing every theory, the vendor admitted that the device could not meet the client’s needs. Grant used his super powers to prove it just wasn’t capable of providing the speed the customer needed. The result: a foiled, incautious partner and another happy NAPC customer.