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Mission-critical support. Right when you need it.

We know the consequences of server downtime – missed deadlines, costly expenses, dissatisfied clients. That’s why we do whatever it takes to keep your production system up and running, like personally driving spare parts to a client overnight even when their hardware contract doesn’t cover it. As a result, our clients routinely report uptime in the hundreds of days.

Live Call Center 
90% of the calls we receive for support are answered live. If yours isn’t, we guarantee a call back in an hour from someone deeply knowledgeable and committed to staying on the problem. Few integrators have the engineers to provide support like this. We do.

Trackable Tickets 
Each support request is assigned a ticket number that lets you easily track its progress online. Even better, we constantly review open tickets to ensure nothing falls through the cracks.

Remote Troubleshooting
Remote access lets us troubleshoot your system faster and at far less cost to you (without compromising your network security). Though we resolve the vast majority of client problems this way, we’ll always be there if on-site attention is needed.

24/7 Support Available
Do you make round-the-clock demands of your server-based production system? We offer round-the-clock service. Count on us to bring the same absolute focus to resolving problems, whether it’s 3 P.M. or 3 A.M.

Single Point of Contact
One call to NAPC is all you’ll ever need to make for support. If it’s necessary to escalate support to a hardware or software vendor, we’ll make sure they dispatch people to get the job done. Then we’ll continue to monitor the job and track it through to resolution.

NAPC Product Support
Own an NAPC product like Elegant or CreativeBanks? You can look forward to the same support we offer for third-party solutions, including regular patches and revisions.

New Technology Testing
We’re always looking for ways to help your business, whether it’s a complementary product, expansion possibility or system customization. At the same time, we will never put you at risk. In fact, we make a point of thoroughly vetting any new products first.

Support Highlights

  • Field engineers in major metro areas including New York, Chicago and Los Angeles
  • Twice-yearly Proactive Maintenance Checks
  • Pre-testing and installation of all upgrades
  • One-call support to resolve any hardware disputes involving other vendors
  • Full support for Xinet, Pageflex, DALiM, Active Directory Integration and NAPC products