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Mission-critical support. Right when you need it.

Consider these examples. An agency has to release ads by day's end or their client won't make it into a publication. A prepress shop has scheduled specific press times, which may be jeopardized if one customer's job isn't ready. A printer's presses, which cost 7 figures, lose money if they don't keep going continually.

In a server-based production environment, server downtime of any length can be disastrous, resulting in missed deadlines, costly expenses and dissatisfied clients. No one is more sensitive to this than NAPC. We know our system is mission-critical to your business. That's why we simply do not accept failure as an option. It's why we've never had a customer down over a weekend. And why our clients routinely report uptime in the hundreds of days.

Whatever it takes, we do it.

If something needs fixing, we fix it. Period. We make it our problem. For instance, we've personally driven spare parts overnight to a client when their hardware contract didn't cover it. That's just the kind of support we offer. Whatever level of support you need - for Xinet, a competing system or generic hardware - count on us to provide it. We can keep it up and running, make it more productive, or do anything else you need.

Live call support from the best in the business.

When you've got a problem, the last thing you want to do is wait. With NAPC, you won't have to. 90% of the calls we receive are answered live. And when they're not, we guarantee a call back in a hour. Very few integrators can provide this level of support because they don't have the engineers on staff. We do.

With NAPC, clients know there is no "B team." They know every call will be fielded by someone who's deeply knowledgeable and committed to staying on a problem until it's solved.

Remote troubleshooting pinpoints problems faster.

We can literally take your system's pulse at a moment's notice. How? During installation, we set up remote access methods (in a way that doesn't compromise your network security). This gives us a window into your system when necessary. By handling inquiries this way, we can troubleshoot faster and at far less cost to you. Of course, if on-site attention is needed, we'll get someone there right away.

24/7 support. If you need it, we've got it.

Some of our customers make round-the-clock demands of their server-based production system. Now we offer round-the-clock service to make sure they stay up and running. If you need this level of service, you can count on us to bring the same absolute focus to resolving problems, whether it's 3 P.M. or 3 A.M.

A network of select partners at your service.

When trouble occurs, it's nice to know you only have to make one call. NAPC is your single point of contact for all service problems. If it becomes necessary to escalate support to a hardware or software vendor, we'll dispatch local people from these vendors to get the job done. Not only that, we'll continue to monitor the job and track it through to resolution.

Rest assured, we choose our partners very carefully. They must share our philosophy of long-term commitment and support, and have the resources to back it up. When we call, our partners take action, no questions asked, because they know us and trust us to correctly pinpoint a problem. We'll even help you get faster problem resolution from the vendors of systems not installed or maintained by NAPC.

Keeping you on the leading - not bleeding - edge.

At NAPC, we're always keeping an eye open to how new technology can help your business. It may be a complementary product, an expansion possibility, or a way to customize your system. But we don't just suggest new products, we thoroughly test them to help you avoid potential problems. In fact, we tell our clients not to try any new technology - a new software update, for example - until it's been thoroughly vetted by us.