[dropcaps type='square' color='#ffffff' background_color='#6da9c3' border_color='']M[/dropcaps]aybe our employees were just born with an extra helpfulness gene. Or maybe they've simply absorbed our fanatical commitment to doing right by clients. Whatever the case, you always can count on us to go above and beyond when it comes to providing mission-critical support and resolving all of your technical issues. Learn More
Support Programs at a Glance
| Tech Support | Standard | 24 X 7 |
|---|---|---|
| Phone Support | 12 X 5 | 24 X 7 |
| Remote Support | 12 X 5 | 24 X 7 |
| System Audits | Twice a year | Twice a year |
| System Updates/Patches | Included | Included |
| Web Ticket Access | 24 X 7 | 24 X 7 |
| Auto Escalation of Tickets | Based on urgency | Based on urgency |
| Site Visits | Twice a year | |
| Web Training | Every 2 weeks | Every 2 weeks |
